Shipping
Due to tax and transportation distance, only shipping to the United States is free, shipping to other regions requires additional shipping. Please refer to the list below for specific shipping costs:
Shipping to U.S.
COSWHEEL has a warehouse in California, USA, the address is 4250 Shirley Ave, El Monte, CA 91731. The warehouse stores GT20 25AH, CT20 25AH, T20 20AH, CT20S 48V 35AH, and CT20S 60V 27.5AH.
| Shipping Country |
U.S. (excluding Hawaii and Alaska) |
| Warehouse Address |
Shipping Time |
Costs |
| American Warehouse |
7-10 days |
Free |
| Chinese Warehouse |
30-45 days |
Free |
- Notice: Models that are not in the American warehouse can only be shipped from the Chinese warehouse.
Shipping to EU
COSWHEEL has a warehouse in Poland, Europe. The address is Masztowa 65, Antoninów, Polska Warszawa, 05-504. The warehouse stores GT20 25AH, CT20 25AH, T20 20AH, and T20R 20AH.
| Shipping Country |
EU (France, Germany, Italy, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Monaco) |
| Warehouse Address |
Shipping Time |
Costs |
| Polish Warehouse |
7-10 days |
$400 |
| Chinese Warehouse |
30-45 days |
$200 |
- Notice: Models that are not in the Polish warehouse can only be shipped from the Chinese warehouse.
Shipping to UK
COSWHEEL's UK warehouse will be online soon, but currently the only options for shipping to the UK are the Polish warehouse or the Chinese warehouse. The warehouse stores GT20 25AH, CT20 25AH, T20 20AH, and T20R 20AH.
| Shipping Country |
UK |
| Warehouse Address |
Shipping Time |
Costs |
| Polish Warehouse |
10-15 days |
$800 |
| Chinese Warehouse |
35-50 days |
$400 |
- Notice: Models that are not in the Polish warehouse can only be shipped from the Chinese warehouse.
Shipping to Other Areas
Except for the United States and Europe, transportation to other regions is shipped from China. For shipping time and costs, please refer to the table below:
| Shipping Country |
Shipping Time |
Costs |
| Australia |
30-60 days |
$200 |
| Canada |
30-60 days |
$200 |
| Indonesia |
15-35 days |
$150 |
| South Korea |
15-35 days |
$150 |
| Thailand |
15-35 days |
$150 |
| Malaysia |
15-35 days |
$150 |
| Philippines |
15-35 days |
$150 |
| Vietnam |
15-35 days |
$150 |
| New Zealand |
30-70 days |
$300 |
| Saudi Arabia |
30-40 days |
$300 |
| United Arab Emirates |
30-40 days |
$300 |
| Colombia |
30-70 days |
$500 |
| Russia |
30-45 days |
$350 |
| Mexico |
45-60 days |
$300 |
- Processing time: Generally it takes 2-3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays. Orders will not be processed on Saturday or Sunday.
- Local Carrier: FEDEX/UPS/DPD...
Track your Order:
- When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.
- If for any reason you don't receive this or for more shipping information, please email us at info@garagedirectonline.com and we will update on your order's progress.
Terms of Warranty
This warranty only applies to the original owner of an COSWHEEL bicycle. This warranty is expressly limited to the replacement of defective parts at the sole discretion of COSWHEEL. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of god, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the COSWHEEL facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). COSWHEEL will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to COSWHEEL within a reasonable amount of time after shipment arrival. In no event shall COSWHEEL be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
Returns
Please contact us first before you return the product. Returns and refunds will only be accepted upon approval. We DO NOT accept return of the bike except for any unsolvable quality problem. We don’t accept return of the bike for personal reasons.
If you notice any problems under the warranty with your bike, please contact us at info@garagedirectonline.com with the Following Information:
- Platform of the purchase, such as Alibaba, Brand Store, etc.
- Order number
- * To ensure we provide you the fastest service, please include ORDER Number + Country + Problem Type (Shipping/Quality/Other) in theSUBJECTsection of your email
For example, if you are from United States, and you have a question about your shipping status, the SUBJECT of your email would be: EW123xxxxx456CN, US, Shipping.
- The email and shipping address you used when the order was placed.
- Pictures/Short videos of the problem(s) and a brief description of the problem(s)
Returns/Refunds
Once we received your returned product, it takes 3-5 business days for us to process your refund.
