Shipping
We try our best to process your order within a 24-hour working day period, once your order is placed, you will receive an order confirmation e-mail. Your order will be shipped within 48 hours of placing your order. As soon as your order is shipped, you will receive a shipping confirmation and detailed tracking information by e-mail. Orders from the US In-stock or EU In-stock products should arrive within 3-7 days after the order is shipped.
Shipping method: DPD/FedEx
We always strive to provide the very best reliable shipping service and hope our products arrive at their destinations on time. However, the delivery may be slightly delayed due to customs clearance, public holidays, bad weather, airline strikes, Covid-19, etc. Nevertheless, our shipping service will always keep you updated on the shipping status of your order.
If an order is a pre-order or custom order, the lead time will be noted on the product page.
This product supports fast shipping to the following countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, and the USA.
Area for quick delivery:
USA Warehouses to Canada: Freight and taxes are required(about 150-300$)
Europe Warehouses to UK : Freight and taxes are required( about150-300$)
Other Areas:
1. To Russia takes 20-30 days (except remote area)
2. To Malaysia, Thailand, South Korea, Singapore takes 7-15 days
Warranty
At YUME, we care about our customers and have designed our warranty program to give customers peace of mind when purchasing our products. We operate a reliable after sales service team, a 6-month defect warranty and a 12-month wear warranty policy, ensuring owning a scooter is a smooth and reliable process. In the odd event that issues do occur, we designed these policies to be generous and support our customers in getting the necessary help as quickly as possible. Please read on for further details.
6 Months Limited Warranty
All YUME Scooters, are covered with a limited warranty against manufacturing defects for a period of 6 months, starting the day the scooter is received by the customer.
The limited warranty is only applicable to specific components. which includes the following:
6 months:
- Motor
- Motor hub
- Lithium ion battery
- Frame
- Handlebar
- LED front lights
- Throttle
- Scooter stem
- Forks
- Controller
- Suspension
- LCD display and wiring
The warranty is applicable for the following components only if defects are reported within the first 30 days or 10KM/MILES of use (whichever comes first):
- Kickstands
- Brake discs
- Brake callipers
- Side Light Strip
Any defect report must include an image or video, proving the existence of the defect. Please kindly submit a "Product Issue Request" by contacting our support team via Live Chat or email at (info@garagedirectonline.com). Our engineering team will review the request and attempt to get back to you within two business days.
Limited Warranty does not Cover the following:
- Normal wear and tear of all components
- The cost or shipping of another scooter box (owners responsibility to keep the original box or purchase a new box if needed due to replacement or repair)
- Damage or defects caused by negligence, improper assembly, modifications, accidents, misuse, improper tools, acts of god, failure to follow user manual/set up guides, water damage, improper cleaning solutions, improper maintenance (storage during winter for example), extreme/stunt driving, commercial use, unauthorized accessories, upgrades not sold by YUME
- Accessories or upgrades
- Screws, loss of screws, stripped screws due to over forcing
- Battery failures due to water damage, improper charging, power surges, after market chargers or lack of proper winter storage (75% battery capacity in room temperature)
- Unauthorized service centre repairs or parts will not be covered if damage, failure or loss occurs
- Any refunds or incurred costs such as Uber rides, public transportation, loss of time, consequential, special, punitive or incidental loss, damage to personal property
- Any product rusting, blemishes, loss of colour due to environmental exposure over time of usage
- Any orders that have received a chargeback and that are currently under investigation (until the resolution is solved, warranty will be void)
- Scooters not purchased directly on this website, such as other platforms, scooters resold by others, third-party platforms, etc.
12 Months Wear Protection
All scooters purchased directly from Yumeway are eligible for up to 12 Months of ride wear protection to cover possible wear and tear issues. This protection plan’s coverage only covers the following components and does not include any shipping fees:
- Only pay for the shipping cost, covered spare parts are replaced free.
- Brake pads
- Inner tubes
The 12 month wear protection may only be engaged under the following circumstances:
- Customers are limited to 2 inner tubes or pads within one month . If the scooter has travelled 500KM/MILES or more, the customer is limited to 2 brake pads.
- The warranty is limited to the original purchaser. If you sell your YUME scooter, the warranty cannot be transferred to a new owner.
- The warranty only applies to scooters purchased from this site.
Returns/Refunds
Refunds for returned products will be made as soon as possible after we receive the returned products. Upon receipt and inspection of your returned merchandise, we will notify you via e-mail and process your refund within approximately 48 hours. Please allow for 10 business days.
to see returns reflected on your credit card statement. If you have any questions, feel free to email us. Please note that the shipping fee will not be reimbursed on return orders. The shipping fee is paid to our courier service, we do not get a refund for the shipping fee when you return your purchases. *Does not apply on free shipping orders.
14 Days Unused Return
Immediately after you receive your scooter, please check and confirm that the scooter you received is exactly what you ordered. Fully check the functionality of the scooter by placing the scooter on a table as described within our instruction card. If for any reason you don’t like the scooter, please do not use it, You are entitled to return the scooter unused and in it's original packaging within within14 days of receiving the package, for a full refund. Please put the scooter back safely in its box(Please keep the original protection as much as possible to avoid wear and tear during transportation) and contact us. We will arrange the return process within 24 hours and you will only need to pay the return toll.
Please note: YUME WILL NOT ACCEPT RETURNS OF ANY USED PRODUCTS. Please leverage our YUME-Team, blog posts, Youtube channel and facebook group to study about scooter ownership and the legalities in your area, before committing to a purchase.
If the scooter remains unused (brand new) and is within the 14 days of the date of delivery, our team will gladly help with this return process. You can submit a return request by contacting our support team via Live Chat or email (support@yumeway.com) .
If your scooter is having issues and has been used, rest assured our warranty will likely cover your case. For more info regarding the warranty and claims process, please consult our Warranty Policy.
We kindly request that you retain your scooter box when you unpack it, as you may have to use the same box in the event you return the scooter to avoid having to repurchase it, (the box is expensive to transport).
Return Instructions
To process a return, please follow these two simple steps:
E-mail us with your 1) order number, 2) item to return/exchange, and 3) the reason you would like to return. The more comments and feedback provided, the better we can help serve you.
NOTE: All items should be in the same condition as when you received them. We are happy to provide returns for international orders. However, we do not normally cover return shipping. We also recommend using a trackable shipping service to ensure that we will receive your returned item.
We will process all refunds upon receipt and inspection of your returned merchandise. We will notify you via e-mail of the approval or rejection of your refund. If approved, we process your refund within approximately 48 hours and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Claims Process
YUMEWILL NOT PROCEED WITH ASSISTANCE UNDER THE LIMITED WARRANTY WITHOUT RECEIVING A VIDEO OR IMAGE SHOWING THE CLAIMED DEFECT FIRST.
In order to confirm the existence of any defects and solve all problems quickly, you will need to send a video showing the defects to our online chat or the YUME support email (info@garagedirectonline.com). Our sales team will review the video and contact you to confirm the issue within two working days. After confirming the defect, we will send you the replacement parts and written/video instructions YUME may also offer face-to-face online guidance on how to repair or replace the component.
If you do not have the time or ability to repair it yourself, you may use one of our repair centers (labor is free). However, you will be responsible for shipping costs, taxes and obtaining the scooter box if you have disposed of the original box. You may also take the scooter to the service center yourself if need be. Please contact us to determine your nearest service center.
- The repair service must first receive a video or image showing the alleged defect. In the case of failing this procedure, YUME will not be able to continue to provide you with the limited warranty services.
- Please note that any form of harassment or assault of YUME employees or YUME certified technicians is not permitted and may result in your warranty declared void.
- The above settlement is YUME's sole and exclusive remedy for any limited warranty claim made by the customer. YUME will not be liable for any damage or loss caused directly or indirectly in the process.
Owner's Responsibility
Given the technicality associated with products like electric scooters, we request that customers exercise due diligence in maintaining their chosen scooter before purchasing one. Electric scooters always need to to have all screws and bolts tightened, cleaned to avoid rust and squeaky brakes, and properly stored in winter (75% battery capacity in room temperature).
If you have any maintenance problems, our team is always here to help. Please contact us if unsure before trying to do it yourself. Customers are required to keep their scooter’s original box in case the scooter needs repair. The scooter needs to be returned in its original packaging.
If any portion of your order is missing or not correct (a missing accessory or incorrect scooter received), please message our team within the first 14 business days of receipt to get a free replacement. Disclaimer: Important to note, if the accessory or scooter is used within those 14 business days, YUME will not be able to exchange the product for you but offer a refund to match the items received. For any questions or comments, our team is always here and happy to help (info@garagedirectonline.com).
