Skip to content
Lock the Lowest Prices

Call us at (888) 308-5596 to chat or beat the lowest price online

Free Shipping to continental US*

All orders valued $500 and above ship free.

Buy Now, Receive Later

Take advantage of the current price and get the items shipped later at your convenience.

ENGWE X24 Electric Bike

Sale Sale
Original price $2,199.99
Original price $2,199.99 - Original price $2,199.99
Original price $2,199.99
Current price $1,899.99
$1,899.99 - $1,899.99
Current price $1,899.99

✔️ #1 Authorized Dealer | Factory Warranty

✔️ No Sales Tax & Best Price Guaranteed

✔️ Free Shipping & No Hidden Fees at Checkout

✔️ Free Mystery Gift for Qualifying Purchases

✔️ Native English Support, No Language Barriers

✔️ Questions? Talk to an Expert: (888) 308-5596

Color: Black

Shipping, Warranty, Returns & Refunds

Shipping

Due to the current COVID - 19 situation, the actual delivery time may vary depends on your local carrier. If you have any concerns about your order, please feel free to contact us at info@garagedirectonline.com.

All orders will be shipped from our U.S./Poland warehouse depends on your location. We offer FREE shipping on all qualified orders. Please refer to the table below for the countries we ship to and the estimate shipping time.

Shipping Country Est. Shipping Time Costs
United States 7-10 business days Free shipping
France 7-10 business days Free shipping
Germany 7-10 business days Free shipping
Italy 7-10 business days Free shipping
Austria 7-10 business days Free shipping
Belgium 7-10 business days Free shipping
Bulgaria 7-10 business days Free shipping
Croatia 7-10 business days Free shipping
Czech Republic 7-10 business days Free shipping
Denmark 7-10 business days Free shipping
Estonia 7-10 business days Free shipping
Finland 7-10 business days Free shipping
Greece 7-10 business days Free shipping
Hungary 7-10 business days Free shipping
Ireland 7-10 business days Free shipping
Latvia 7-10 business days Free shipping
Lithuania 7-10 business days Free shipping
Luxembourg 7-10 business days Free shipping
Malta 7-10 business days Free shipping
Netherlands 7-10 business days Free shipping
Poland 7-10 business days Free shipping
Portugal 7-10 business days Free shipping
Romania 7-10 business days Free shipping
Slovakia 7-10 business days Free shipping
Slovenia 7-10 business days Free shipping
Spain 7-10 business days Free shipping
Sweden 7-10 business days Free shipping

*Note:

The estimated shipping time is only an estimation for domestic shipping time based on our experiences, does not include processing time.

We only ship to the 48 contiguous states in United States.

We are unable to ship to United Kingdom at this time. 

  • Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed.  The tracking information can take extra time to be updated after the tracking number is created.
  • Delivery Time: The final delivery time can be vary depends on your local carrier.
  • Local Carrier: FEDEX/UPS

Track your Order:

  • When your order is shipped out from our warehouse,we will send an email to the email address you left when placing order, with your tracking information. 
  • If you don't receive this email, OR you have any questions about shipping, please contact us at info@garagedirectonline.com.

For Pre-Order E-bike:

From time to time, we offer PRE ORDER on the product page. Please refer to the product page for detailed PRE ORDER shipping time.

If you have any questions or concerns, please feel free to contact our customer service team at info@garagedirectonline.com 

Warranty

1. Warranty and Guarantee

The warranty period for ebikes is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge. 

After the warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.

In order to facilitate customers to quickly solve the problem of accessories, the accessories purchased separately are sold at cost price; therefore, except for DOA, they are not covered by warranty.

Please kindly note: Used ebikes, modified ebikes are not covered by the warranty.

2. Warranty coverage

One of the following conditions does NOT qualify for warranty:
1)Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual".
2)Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use.
3)Failure caused by improper use or storage by the user, or accident.
4)The cost of going to other repair shops for repairs without consent.
5)Slight scratches or damage to the outer package box caused by the logistics transportation of the accessories are not warranted.
6)Please contact us and obtain our written approval before sending any item back. Any products returned without acceptance will not be refunded.
7)Consumable parts are not warranted , including tires, saddles, plastic parts, brakes, brakes rotors,brake pads, brake lines, surface scratches, etc.

3. How to apply for warranty

Step 1: Take a picture/short video of your question.

Step 2: Send a short description of the problem, pictures or videos of issue, order number, platform of purchase to info@garagedirectonline.com.

Step 3: We'll diagnose your problem and if it's clear what's wrong, we'll provide a solution.

Step 4: When comes to issues that can’t be diagnosed in the first place, we will send you the troubleshooting files, it will needs you to detect according to our detection method and provide us with the corresponding videos or pictures, and we will give a solution after receiving the detection videos or pictures.

Step 5: We will verify your order information and delivery address, and reissue the corresponding accessories to you.

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are not allowed after 30 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the e-bike must have less than ten (10) kilometers on the display,  it and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the original purchase proof.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at info@garagedirectonline.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Engwe is not responsible for the shipping cost of the package returned by the customers themselves.

You can always contact us for any return question at info@garagedirectonline.com.

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

1. Product from Unauthorized Reseller

2. The damage is caused by human

3. Special order

4. Giveaways or free items

5. Online sale accessories (including fenders, gift box, rack bag, helmet, controllers, phone mount, air compressor, waterproof cover, lock, rear view mirror etc.)

6. Extra purchased accessories (If you purchase after-sales accessories from Engwe directly, please make sure it is the part you need before purchasing from us.)

Shipping and Handling fee for non-quality issue return:

A. For returned e-bikes or batteries with our provided return label, our warehouse needs five business days upon receiving to confirm the e-bike or battery status.
After we confirm that the returned item is consistent with the buyer's description, a refund will be issue within 1-2 business days.
B. If you return the item by yourself, you need provide us with a picture of the delivery note, tracking number, and carrier name. After the package's logistics track shows delivery, we need five business days to confirm whether the package status is consistent with the buyer's description; we will refund you within 1-2 business days after confirmation.
If the model of the returned e-bike or battery is inconsistent with the order information, Engwe cannot provide a refund;

If the condition of the returned e-bike or battery is inconsistent with the description before the return, a certain percentage of the amount will be deduct. The specific deduction ratio shall be deducted reasonably by Engwe depending on the loss of parts.

Returns/Refunds

If you confirm that you want to return and request return for a refund, you can contact with our support team for a return label, we will refund you after we received the returned parcel.