Shipping
Since we're an authorized retailer, the product is factory direct. Product cost will not include shipping, this cost will be determined after checkout. If you have an outstanding situation, reach out and explain to our support team. In some cases, we may waive this cost.
Typically every payment requires a manual approval, The Authorized Retailer ("Garage Direct Online") will converse with manufacturer after authorized payment to determine the exact shipping quote for that specific day along with shipping carrier, estimated delivery time, and other changes with the order if there's any.
The authorized retailer will inform the customer through email or phone for updates on the invoice, subject may change.
Please also note: All orders are shipped via UPS Ground unless otherwise specified. Special packing or handling charges may apply to oversize or custom orders. Please inspect your shipment immediately upon arrival. If your order is not received in satisfactory condition, keep all packaging material and notify Mosmatic Corporation within 48 hours. All sales are made ex point of shipment, and the Buyer assumes all risks with title passing upon delivery to carrier at point of shipment, irrespective of
who selects carrier. Shipping dates given in advance of actual shipments are best estimates and shall not be deemed to represent fixed or guaranteed shipping dates.
Mosmatic Corporation shall not be liable for failure to deliver or for delay in delivery or performance due to (a) a cause beyond its reasonable control or (b) an act of God, act or omission of Buyer, act of civil or military authority, governmental priority or other allocation or control, fire, strike or other labor difficulty, riot or other civil disturbance, delay in transportation or (c) any other commercial impracticability. Each shipment or delivery shall be deemed to have been sold under a separate and independent contract. If in the judgment of Mosmatic Corporation, the financial condition of the Buyer at the time of manufacture or shipment does not justify the terms of payment specified on order, Mosmatic Corporation reserves the right to require from Buyer full or partial payment or other adequate assurance of performance before manufacture or shipment. Mosmatic Corporation reserves the right to suspend its performance until such a payment or adequate assurance of performance has been received. If payment is not made when due, Buyer agrees to pay a charge on the amount past due at the rate of 1.5% per month (18% per annum) or the maximum lawful rate, whichever is less. Nothing here in shall be deemed to extend or otherwise modify Buyer's obligation to make payment when due.
Warranty
Mosmatic Corporation warrants that its product/s (the „Product“) shall be free from defects in materials and workmanship under normal use, installation and maintenance in accordance with Mosmatic Corporation's specifications. If any failure to conform to this warranty is reported to Mosmatic Corporation within six months from the date of purchase by the original buyer, Mosmatic Corporation, upon being satisfied of the existence of such nonconformity, will with exclusions (wear and tear) etc., correct same at its discretion by repairing or replacing the Product. This warranty does not cover damage resulting from mishandling in transit, vandalism, misuse, abuse, neglect, alteration, dismantling, acts of God or failure to exercise reasonable care in installing or maintaining the Product. This warranty applies only to the original buyers
who purchased the Product directly from Mosmatic Corporation. To obtain service under this warranty, call our sales/service department at (800) 788-9880. NO EVENT WILL Mosmatic Corporation BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. This warranty gives you specific legal rights, and you may haveother rights which vary from state to state.
Returns/Refunds
No return of goods will be accepted without prior authorization from a representative of Mosmatic Corporation management. All returns must be accompanied by a Returned Merchandise Authorization (RMA) number provided by Mosmatic Corporation. RMA numbers are valid for 90 days only. Except due to
manufacturer defects, all returns must be in resalable condition and are subject to a 15% restocking charge.
